Manufacturer of high temperature furnace

What kind of service do high temperature furnace manufacturers provide to customers

Simuwu is a high-tech enterprise specializing in the design and manufacture of high-temperature furnace equipment. Over the years, we have strong ability of scientific research and manufacture. The company combines the characteristics of the industry and the actual situation of the company, tailor-made to suit, formulate a set of complete production process operation instructions, which is the effective implementation of raw material procurement, production process control, product quality inspection and after-sales service, so as to provide customers with better personalized service.

Pre sale

1. Technical exchange: according to the latest development of new materials, new processes and market, timely output technical exchange information to customers. Guide customers to adjust the products.

2. Equipment renovation: output the latest development achievements and the latest equipment information and data to customers.

3. Visit: visit customers regularly or irregularly, actively solicit customers' opinions on the company's product and service quality, and timely exchange knowledge on the rational use and maintenance of the company's products.

4. Reception: warmly welcome the customers visiting the company, and actively solicit customers' information on the company's products, production capacity, quality assurance system, etc. And the product quality, workmanship to discuss reasonable technical suggestions.

5. Technical explanation: provide customers with satisfactory products according to their needs.

On sale

1. Timely supply: in strict accordance with the provisions of the contract, to provide customers with satisfactory products in time.

2. Product details: before the delivery of the product, inform the customer of the relevant configuration information of the product, so that the customer can know the delivery details of the specific product in advance.

3. Safe delivery: when the products are delivered, the delivery personnel are responsible for the safe delivery and unloading of the products to the customer's location.

After sale

1. Quality tracking: after delivery, after-sales service is responsible for tracking product quality.

2. Installation and debugging services: output continuous installation and debugging services for customers.

3. Installation and debugging guidance: provide technical guidance for customers.

4. Quality treatment method: for equipment quality problems caused by defects in product design, processing, installation and debugging, the company will replace qualified accessories within 10 working days.